Privacy Policy

Effective Date: [27/11/2024]

Updated: 11/05/2025

At PetPapers, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or use our services.

1. Information We Collect

We collect and process the following types of personal data:

1.1 Information You Provide Directly

Name, email address, and contact details when creating an account or placing an order.

Payment information (processed securely via third-party providers).

Responses to our online tools and forms (e.g., custom book prompts) submitted via Fillout and Tally forms.

Audio recordings you submit as part of our voice-to-text feature, which are processed using the Whisper API hosted by a trusted external service provider.

Photos, text or images uploaded during form submission.

1.2 Automatically Collected Information

IP address, browser type, and operating system when you visit our site.

Cookies and usage data to improve your experience on our website.

2. How We Use Your Information

We process your personal data for the following purposes:

1. To fulfill your orders and provide personalized services.

2. To communicate with you about your account, orders, or support inquiries.

3. To send marketing communications (only with your consent).

4. To improve our website, tools, and customer experience.

5. To comply with legal obligations.

6. To transcribe your audio recordings via Whisper API for inclusion in your personalized product.

3. Sharing Your Information

We only share your data with trusted third parties when necessary to provide our services, including:

Payment processors (e.g., Stripe, PayPal).

Printing and delivery partners for custom book orders.

Fillout and Tally (form hosting services).

Whisper API provider (for transcription services).

Analytics providers (e.g., Google Analytics).

We do not sell or rent your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences.

Analyze website performance and usage.

You can manage your cookie preferences through your browser settings.

5. Data Retention and Deletion

We retain audio recordings, text responses and photos you upload for 90 days to allow for transcription and processing. After 90 days, these files are securely deleted from our systems.

Other personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations, after which it will be securely deleted or anonymized.

6. Your Data Protection Rights

Under the GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you.

Correction: Request corrections to your personal data if it is inaccurate.

Deletion: Request the deletion of your personal data.

Data Portability: Request your data in a portable format.

Object: Object to the processing of your data for specific purposes (e.g., marketing).

To exercise these rights, contact us. We may require verification of your identity for security purposes.

7. How We Protect Your Information

We implement strict security measures to protect your data, including:

Secure Socket Layer (SSL) encryption for website transactions.

Regular security updates and audits.

Restricted access to personal data by authorized personnel only.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or website updates.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us.